Xeikon Unveils New Support Services

Comprehensive services portfolio sets the standard in customer care

Eede, The Netherlands September 30, 2011 – Xeikon customers can expect even better support thanks to the company’s new range of tailored service and support packages.

Xeikon Integration provides peace of mind during the installation and first year of integration of a new machine. We offer a range of packages, and each includes machine installation, basic operator training,  application production training and a Xeikon Care Gold service contract:

• Optimal – additional professional training and on-call print consultancy help improve productivity, workflow efficiency and operators’ skills
• Flexible – includes 10 days’ on-call print consultancy to ensure your Xeikon solution operates at maximum productivity as soon as possible 
• Enhanced – includes advanced, customized training to ensure your team can handle any production hurdles that lie ahead
• Basic – includes professional installation, as well as standard operator and application training

Xeikon Competence offers training and consultancy focused on helping companies realize their specific business objectives. Training elements offered include:
• Advanced operator training
• Productivity and workflow training
• Advanced media script training
• Print consultancy
• Advanced operator course for duplex presses
• Advanced operator course for simplex presses
• Basic course for Xeikon X-800 front end

Xeikon Care is a range of service contracts that helps print houses increase productivity and protect revenue by minimizing downtime:
• Platinum – goes beyond maintenance and includes several valuable consultancy services
• Gold – provides peace of mind with fixed service costs for both materials and labor
• Silver – allows users to control material costs, making it perfect for companies with highly skilled operators
• Bronze – standard service contract that guarantees continuous system performance 

The portfolio is completed by Xeikon Smart Services, a collection of additional services that add value:

• Media Scripting
• Local On-call Standby Service
• Print Production Line Relocation
• Preventive Maintenance Visit

“With businesses working to ever-tighter deadlines, services are fast becoming a critical element in today’s printing industry,” says Frederik Vervenne, VP Service.  “Our service portfolio is particularly useful for customers new to digital printing, as well as well-established companies that want to increase production, improve operators’ know-how or move into new markets.

“It’s hugely important to us that our customers feel valued and fully supported throughout the lifetime of their investment in our technology. This commitment is something that we have always been proud of, and the new portfolio will make it easier for our customers to identify the cost-effective service that’s right for them.”